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Give us a call at (877) 520-2247 Monday through Friday from 9am to 4pm Pacific Time or email us anytime.

Call (877) 520-2247 EMail customercare@boonsupply.com

Frequently Asked Questions

About Boon Supply

How does Boon Supply work?

There are two ways to shop and give on Boon Supply. You can start a fundraiser for any personal cause you wish to support; or, you can simply shop on behalf of an already existing campaign on Boon Supply. Whether you’re launching your own campaign, supporting one of the many causes around the world with whom we partner, or designating a favorite charity of your own at checkout, shopping on Boon Supply always gives back 40%.

How was Boon Supply started?

Lily Kanter acquired Mixed Bag Designs in 2017, a company in the school fundraising space, which had already generated over $80 million for academic institutions and groups. Boon Supply takes this successful legacy into the microfundraising and charity fundraising realm with Lily’s deep technological expertise and keen eye for design. It’s long been her passion to democratize philanthropy for all causes and communities.

In Boon Supply a non-profit organization?

Boon Supply is a for-profit organization that believes passionately in the power of creative capitalism. Philanthropy is embedded in the mission, structure, and culture of our company. It is our reason for being. We achieve this by making it simple to support causes important to you with a 40% giveback when you buy the things you need and use everyday.

How can I apply to work at Boon Supply?

We’re always looking for talented people to join our cause. You can send a PDF resume to careers@boonsupply.com. In the body of the email, please take a moment to let us know what interests you about Boon Supply, and what you can bring to the team. If you are interested in a Boon Consultant position, please email salescareers@boonsupply.com.

Do you really give 40% of purchases to causes?

Absolutely. Our entire business model is built upon this premise and this guarantee.

How do you work with different organizations?

We work directly with charitable organizations in some cases as part of a national partnerships strategy. In other cases, we simply provide the platform for groups to profile their work, build community, and raise essential funds.

How much money have you given away?

Over the past several years, we’ve been fortunate enough to donate over $100,000,000 to schools and other causes through Boon Supply and our sister company Mixed Bag Designs.

Why should I join the marketing email list?

We’ll be sure to only send you emails when we have something to say. But you can expect news on our latest partner causes, new products, special offers, and other worthwhile information.

How do I unsubscribe from Boon Supply emails?

At the bottom of every email we send, you’ll find an unsubscribe link. Just click that link, and we will not send you another email.

Creating a Fundraiser

How do I start a fundraiser?

To start a fundraiser, just click here.. You’ll need to sign in or create an account, then we’ll walk you through the steps. It’s an easy process, and we’ll help you along the way. You can be up and running in just a few minutes.

How do I choose a cause to support?

We partner with non-profit organizations around the world to connect you with the causes doing great work. You can shop to support any of the campaigns featured on our homepage or choose one of your own from the drop down menu as you’re paying for purchases. If you want to start a campaign for a cause, just fill in the correct name of the organization as beneficiary when you set things up. It’s best to make a connection to the group before you start fundraising so they are expecting the donation.

Can I get help starting my fundraiser?

Starting a fundraiser is a quick and easy process. We’ll provide tips and tricks along the way. If you do run into issues, we’re here to help. You can chat with us onsite or send an email to customercare@boonsupply.com.

Other fundraisers already exist for my organization. Can I still make a new fundraiser?

Yes. You can create fundraisers for separate needs, programs, or goals. You can also support the existing fundraisers by making a purchase or sharing the fundraisers with your friends and family.

How do I know what is a reasonable goal?

An effective call to action links your financial goal to a specific program, need, or project. This also allows you to tell the story about why you’re raising funds and what will be possible when you achieve your goal. It’s also a good idea to consider the size of the your community you’re engaging and their shopping habits. Consider what an average sale might be and then multiply it by how many people will likely place an order. You can always edit to increase the goal if you meet your target and want to keep going.

Can I change my fundraiser's goal after I start the fundraiser?

Yes. You may increase or reduce the goal at any time during the campaign.

Fundraiser Payments

How will I receive the check at the end of my fundraiser?

We use Deluxe eChecks to deliver payment swiftly, securely, and directly to the email address you provide as the recipient email. This email address will need to be verified before the payment can be processed. When your fundraiser has ended, you (or the fundraiser payment recipient) will receive an email with a button to process your payment. Once that button is pressed, we’ll make sure everything is in order and we’ll send the check. Simply click the link and print the check. Deposit it as you would a paper check.

How do I deposit the check?

If you are the beneficiary of the cause for which the campaign was created, then deposit payment as you would a paper check. If your campaign was created to benefit an organization, make sure you have entered the correct name of that organization and the appropriate email address so that the payee line of the check is accurate. You may forward the payment email to your contact at the organization in order for them to deposit it directly in the organization’s bank account.

How soon after my fundraiser do I receive the check?

It typically takes between 5 and 7 business days to process payment. If you haven’t received payment within 10 business days, please let us know at customercare@boonsupply.com.

To whom will the fundraiser check be made out?

The check will be made payable to the individual or organization listed as the payment recipient when you create your fundraiser. If you are raising money for a non-profit or another group, please be sure to list them as the beneficiary, even if you are managing the fundraiser yourself.

Shopping & Ordering

What forms of payment does Boon Supply accept?

Boon Supply accepts all major credit cards including Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club. Boon Supply also accepts PayPal and Amazon Payments, as well as Apple Pay and Google Pay.

What is your return policy?

We want you to be thrilled with your purchase and the support it provides to your cause. If you are not happy with your product for any reason, please get in touch with us within 30 days at (877) 520-2247 or customercare@boonsupply.com and we will make it right. We can exchange new items or offer a coupon code for the full purchase price.

Please note that we are unable to offer refunds, as 40% of your item's price goes directly to the cause you support. Shipping charges are not refundable. You will be responsible for return/exchange shipping costs if the product was not defective. We reserve the right to deny a returned item should it no longer appear salable or meet our return standards.

Do you restock items that are sold out?

It depends upon the item. We do carry certain staples but are always refreshing the design and the items in the collection as a whole. For all out-of-stock items, you will have the option to ask for a notification if the item becomes available again.

How do I know my order was placed successfully?

When your order has been successfully placed, we’ll show you a message that your purchase was a success. We’ll also send you an order confirmation email.

How do I find the status of my order?

You can view your Orders Page to see the current status of your Boon Supply orders. Make sure you are signed in and click your name in the upper right corner, then click "Your Orders". We’ll also send you an email when your order has shipped. This email will include a link to get current tracking information from the shipping provider.

What if I'm outside the US?

At present, we only ship orders within the US.

Do you ship to PO/APO/FPO addresses?

At this time, Boon Supply does not ship to PO/APO/FPO addresses.

How do I choose the fundraiser I want to support?

When you begin your checkout process, you'll be asked to select the fundraiser you wish to support with your purchase.

How do I know my cause will receive 40% of my purchase?

Many of the fundraising campaigns on Boon Supply are run by the charities or beneficiaries themselves. In cases where an individual or group run a campaign on behalf of a cause, we reach out directly at the start of the campaign to authenticate the effort and verify delivery of the donation.

Managing a Fundraiser

How do I check the status of my fundraiser?

You can always check the status of your fundraiser and access tools to help make it effective by going to your Fundraiser Dashboard. Make sure you are signed into Boon Supply and click to see a list of your fundraisers. Select the fundraiser for which you want to check the status. You’ll see your progress to goal, recent purchases, and tools to share your fundraiser with others and send updates to your supporters.

How do I email my community regarding additional support needed for the fundraiser?

On your Fundraiser Dashboard, you’ll see tools to email your fundraiser to others, share it on Facebook, or copy the link to share it however you like. Anyone who visits your fundraiser page can also share it, so be sure to encourage them to do so.

How can I post my fundraiser on social media?

On the tools section of your Fundraiser Dashboard, you’ll see the option to share your fundraiser on Facebook. You can also copy the link and share it on any social media site you like.

Can I change my fundraiser while it is running?

You can change the title, description, photo, goal, and end date of your fundraiser. To do this, go to your Fundraiser Dashboard, and in the tools section you’ll see the option to edit your fundraiser.

Boon Supply Products

Where are your products manufactured?

We work with vendors around the world to offer a varied assortment of products to meet our design and quality requirements. We’ve sourced garden seeds from California, and many of our kitchen and home products are made in Asia. We hope to offer bespoke giftable items from communities in Africa in the near future.

Are your products sustainable?

We consciously consider the ecological impact of each item in our collection to reduce unnecessary waste. We chose to focus on everyday essentials because these are items that we need and will use throughout their full lifecycle. We stock supplies to make it easier for families to pack waste-free lunches and avoid all use of plastic bottles. Our carry bags mean that no one should need to use disposable plastic while shopping or going about their day. We’ve added vegan leather to our collection and are always on the look-out for fantastic finds that not only support great causes, but reduce our collective footprint on the earth.